help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Getting fitbit.com/setup message

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-23-2017 11:29 - last edited on ‎11-23-2017 16:54 by Fitbit Moderator

‎11-23-2017 11:29 - last edited on ‎11-23-2017 16:54 by Fitbit Moderator

Its been on charge all day but nothing to say its fully charged.Only thing on screen is fitbit.com /setup..thats all .

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
4 REPLIES 4

‎11-23-2017 16:59

‎11-23-2017 16:59

It's great to have you here @Karleezoe! It sounds like your Blaze got disconnected from your Dashboard. I would like you to restart your tracker and make sure it's properly charging it. (You can try changing the port where it's been plugged it in)

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎11-24-2017 20:34

In response to SilviaFitbit

‎11-24-2017 20:34

Hi,

Fitbit Blaze is stuck on fitbit.com/setup, in reading several post they say "restart tracker" how do you restart your tracker.... I have restarted my PC and nothing changed... we are installing the new Blaze on our existing fitbit account... It has been running for hours... we charged it for 4 plus hours...

Best Answer
0 Votes

‎11-24-2017 21:45

In response to Suzq2

‎11-24-2017 21:45

Thanks for all the different posts and UTubes...  I got my Blaze working.. 

It would be sure nice if there was a 1-2-3- manual.  Something for a 76 year old to follow.

Smile... Thanks to all...

Best Answer

‎11-25-2017 22:33

In response to Suzq2

‎11-25-2017 22:33

Look below @Suzq2, you will find a link to help listed as help. This takes you to fitbit's interactive searchable help docs. You will also find a link to the user manual. 

Below you will also find a link to fitbit's YouTube channel. 

Best Answer
0 Votes