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Glitching screen

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‎11-13-2016 03:58 - last edited on ‎11-14-2016 05:57 by Moderator Alum

‎11-13-2016 03:58 - last edited on ‎11-14-2016 05:57 by Moderator Alum

My fitbit was bought in August. My screen glitches all the time. There are lines running through it. My mum doesn't have the receipt so can't return it to get fixed. I used to just turn it off and them back on. It used to make it fix. That doesn't work anymore.

What can i do to make my screen stop flicking and having lines in it?

 

Moderator edit: Format

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‎11-13-2016 04:43

‎11-13-2016 04:43

I'm not sure if the restart process (see link below) does anything different to turning it off and on again but it's worth a try:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It's also worth contacting customer support even though you don't have a receipt - they may still be able to help:

 

contact.fitbit.com

 

Best Answer

‎11-14-2016 05:58

‎11-14-2016 05:58

Welcome to the Forums @Omzi and thanks for stopping by @SteveH. If you tracker is acting weird and you have already tried the restart process, I recommend getting in touch directly with our support team. For a faster response you can contact them via phone or chat.

 

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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