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Gps map disappeared

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‎05-13-2017 16:20 - last edited on ‎07-17-2017 09:40 by Fitbit Moderator

‎05-13-2017 16:20 - last edited on ‎07-17-2017 09:40 by Fitbit Moderator

Went for a walk and my blaze gave me a brief view of the route I walked but then it was gone and it didn't log it. I have run into so many issued lately with my blaze not to happy about it. 

 

Moderator edit: Updated subject for clarity 

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‎05-13-2017 20:19 - edited ‎05-13-2017 20:46

‎05-13-2017 20:19 - edited ‎05-13-2017 20:46

Hello @SunsetRunner  did you start the walk tracker from the Blaze or from the app? If started through the app what phone his it? I ask this because the Blaze has no way of displaying a map..

This however is a known issue with the Android App.

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‎05-14-2017 05:22

In response to Rich_Laue

‎05-14-2017 05:22

Yes I did it through the app. I have a Samsung 7
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‎05-14-2017 05:41

In response to SunsetRunner

‎05-14-2017 05:41

@SunsetRunner There are two known issues with the Exercise/Tracking on the Android... I say two because these have been reported in other topics.

 

Firstly, if you pause and resume there is a good chance your map will not be saved.

 

Secondly, if you only pause, and hold the Finish,  no resume there is an excellent chance your effort / maps will be saved.

 

In saying that we have some users reporting both.

 

Fitbit need to know your phone, version of Android and App version.

 

You can do simple testing, all you need is a minimum of 1 minute and you will get some messages like "are you teasing me"

 

@SunsetRunner wrote:
Yes I did it through the app. I have a Samsung 7

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
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