Green lights not flashing

[Red3088]

I have the heart rate tracking set to auto but the green lights are not flashing I have tried restarting my Blaze with no luck Anyone have any other suggestions

[MikeS1971]

You will probably have to return/exchange it. My third replacement Blaze did this as well, thats why I'm now on number four. No amount of restarts, resets or changing settings did anything.

[Rich_Laue]

Try turning the HR to off, then use the app to turn it back on.

[AngelaMa]

Hello @Red3088 welcome to the Fitbit Community! It's great to have you here 🙂 Did you try the suggestion advised by @Rich_Laue? if you did and the green lights are not turning on I would recommend to contact customer support, they can take a look at your tracker's back-end information and provide you a personalized troubleshoot. @MikeS1971 thanks for your cooperation! 

Keep me posted! 😉 

[Red3088]

It did eventually start working though I'm not sure why I turned it on off auto everything  I used the app on my phone and on the computer  I finally just left it set to on and it eventually came on  Either way it's working now and that is all that matters 🙂  Thanks all

[AngelaMa]

Hello @Red3088 hope you are doing great! 🙂 I'm glad to know your Blaze is working properly now 🙂 hope to see you around in the Discussions board, it's a great place to keep up with News & Announcements! 

Happy stepping! 

[love2ridehd]

I had this problem and found that checking my profile page on line that for some reason the heart rate had been turned off. Turned it back to on and then syncing on the fitbit blaze itself and I was back up and running again

Hope this may help. 

[Zumbagal]

Same here. The green lights went off and after visiting here checked to see if my HR was on and it had been inadvertantly turned off. I turned it back on right on the watch without having to go tho the profile page. First thing I will always check on my watch now.

[Ttandroro]

Thank you, that work for me

[Cateyanks]

What is hr 

[MikeS1971]

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@Cateyanks wrote:

What is hr 

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Heart Rate

[Cateyanks]

Hi how can I fix my Fitbit blaze

[MikeS1971]

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@Cateyanks wrote:

Hi how can I fix my Fitbit blaze

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Whats wrong with it? Besides it being a FitBit Blaze?

[Cateyanks]

So the back of it is not flash and it  supposed  to be green flash light and the screen and keep on have the Fitbit Sign on it

[FitUser999]

I have the same issue...backside greenlights are not flashing and screen is off. I don't know what to do as I am out of country. Please suggest me how to fix it.

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@Cateyanks wrote:

So the back of it is not flash and it  supposed  to be green flash light and the screen and keep on have the Fitbit Sign on it

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[sdeleon]

what is the app i can go into my geeen lighta wont go on

Moderator edit: format

[Rich_Laue]

Hello @sdeleon let's go into your blaze settings. Turn the display on, swipe over to the settings, tap, swipe up to heart rate, tap to change the setting to. Auto or on. 

[LeAnn-1984]

Try enabling the heart rate/pulse!  My daughter discovered a repair for her FitBit online with her Smart Phone!!

[AdamClem]

That made me chuckle...