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Gunmetal Fitbit Blaze not responding

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‎03-13-2018 07:29 - last edited on ‎03-13-2018 07:51 by Moderator Alum

‎03-13-2018 07:29 - last edited on ‎03-13-2018 07:51 by Moderator Alum

Was working out on the treadmill and then some weights last week. Checked my steps and just saw at the Fitbit logo and the buttons didn't work. 

Shortly after the low battery icon came on so I charged it and it's never recovered since. 

I tried pushing the left button and lower right button as suggested on another post but it didn't work.

Please help!!

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎03-13-2018 07:51

‎03-13-2018 07:51

Hi there @MarkL. Good to see you in the Forums! 🙂

 

I'm sorry you're having problems with your Blaze not responding and thanks a lot for trying to restart it.

 

I've gone ahead and escalated your case to the Support Team and they will be happy to help getting you back on track as soon as possible. Please just keep an eye on your inbox for further instructions and if you need anything else, I'm always around!

Ferdin | Community Moderator, Fitbit

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‎03-13-2018 10:17

In response to FerdinandFitbit

‎03-13-2018 10:17

Thanks for your reply. I'm quite disappointed right now and hopefully you can help me resolve the problem.

Look forward to a solution.

 

Mark

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‎03-13-2018 10:34

In response to MarkL

‎03-13-2018 10:34

I'm pretty confident we'll get you back on track very soon @MarkL! 🙂

Ferdin | Community Moderator, Fitbit

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