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HR readings intermittent

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My Blaze was bought new on 23rd November, set up on 25th and by the 28th the HR function was showing faults. I changed the setting from "auto" to "on", both green lights are on, I have tried various wristband positions and tightnesses, reset multiple times, shutdown and restarted. The app has not shown a full HR trend since 27th November, sleep stages are not being recorded, only the basic details if any at all. The watch will occasionally display a HR but mostly shows "--", nothing shows up on the app when synced.

 

Everything else is tracked just fine.

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Is anyone from Fitbit out there???

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