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HR tracker not working

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‎05-21-2016 06:19

‎05-21-2016 06:19

Anyone else have the issue that the HR tracker stopped working. Everything else works great but this. I'm a little confused and there is no longer a green light in the back as well. Any help would be great!
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4 REPLIES 4

‎05-21-2016 06:35

‎05-21-2016 06:35

I was just searching the same thing.  No Heart Rate Tracking this morning.  Hopefully we'll get an answer!  I also lost my text messages from my phone coming through.  That actually stopped yesterday but I was traveling and had hoped it was just a signal issue.

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‎05-21-2016 21:32 - edited ‎05-22-2016 04:33

In response to Cruisebird

‎05-21-2016 21:32 - edited ‎05-22-2016 04:33

Go into the Settings screen on the Blaze, make sure the Heart Rate is set for auto or on. Try both.

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‎05-22-2016 03:56

‎05-22-2016 03:56

I did that. Actually I followed your instructions to another post for the same issue. Including disconnecting the app and rebooting. I will call customer support this week. On a positive note my notifications are back on...that appeared to be a user error. Thank you for the help.
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‎05-27-2016 12:29

In response to Cruisebird

‎05-27-2016 12:29

Hello @Heathbar9  and @Cruisebird welcome to the Fitbit Community! If you are not getting a heart rate reading please try to restart your Blaze as instructed on this post from @SunsetRunner. Then turn the heart rate "Off" and sync your tracker. After that turn it "On" or "Auto"  and sync one more time. Also you can read more about what impacts the accuracy of your heart rate reading here.  

 

Hope this helps! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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