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Heart Moniter not working on Fitbit Blaze

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‎08-04-2016 19:01

‎08-04-2016 19:01

I got my blaze on Sunday and my heart Moniter stopped working yesterday. I've tried the following:
Checked the settings to make sure it is on
Shut down and turned back on
Held the 2 buttons to (L and Bottom R) to restart
The green light on the back isn't on anymore is there anything else to try to fix this???
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3 REPLIES 3

‎08-05-2016 06:13

‎08-05-2016 06:13

A warm welcome to the Community @wepender. Thanks for troubleshooting this inconvenience by yourself. In this case, I recommend checking our What should I know about my heart rate date? where you will be able to find some tips to improve this feature.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-05-2016 09:55

‎08-05-2016 09:55

Thank you for the response @AlejandraFitbit that didn't help much because the sensor isn't working at all
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‎09-19-2016 06:55

In response to wepender

‎09-19-2016 06:55

Hey there @wepender. Good to see you in the Community! 🙂

 

It looks like you've already tried several things to get your tracker sensor to work to no avail. At this point, I would recommend getting directly in touch with the Support Team. They will be happy to take a deeper look into your tracker and see what is exactly going on and get you back on track.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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