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Heart Rate is not being registered

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‎11-02-2016 18:16 - last edited on ‎11-03-2016 04:21 by Moderator Alum

‎11-02-2016 18:16 - last edited on ‎11-03-2016 04:21 by Moderator Alum

Apparently I have not had a heart rate today. This evening I thought that maybe I need to sync with my phone so I did, but still not showing a HR on my watch or phone app.

 

Moderator edit: Subject for clarity

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7 REPLIES 7

‎11-02-2016 19:11

‎11-02-2016 19:11

From the Dashboad, click on the cog wheel in the upper right hand corner.  Then click on the Blaze icon.  Scroll down to Heart Rate and make certain it is on or on auto.

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‎11-02-2016 19:25

‎11-02-2016 19:25

Are the green lights flashing?
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‎11-02-2016 20:24

In response to John917

‎11-02-2016 20:24

I am having the same issue for the last 3 days. I did that (checked to make sure it was set to 'on'). I also rebooted the device (Hard press left button and bottom right until reboot). HR did came back on after reboot (green lights flashing again). However, the next day it stopped again. Rebooted again and green lights back on and HR working. Unfortunately it looks to have stopped again.

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‎11-02-2016 23:12

In response to MSC-C4

‎11-02-2016 23:12

@MSC-C4 if the lights keep turning off, check the heart setting right on the setting screen of the blaze. Does the setting switch of or the lights just go out? It doesn't matter. I see two choices, contact fitbit, link in the top right of this page or under help in the app, let them know what is happening and what you do to fix it.. Also what you have tried that doesn't fix it. 

Second choice would be to exchange it for a different model at the point of sale. 

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‎11-03-2016 04:23

‎11-03-2016 04:23

Welcome to the Community @lilduck and @MSC-C4. @John917 and @Rich_Laue thanks for stopping by and the tips provided. Woman Wink I would like to know if the instructions provided were helpful for you? Is your Blaze tracking your heart rate information? If it isn't and you have already tried the tips provided, as recommended please get in touch with our support team. For a faster response you can contact them via phone or chat.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-03-2016 07:10

‎11-03-2016 07:10

@lilduck thinking I'm accidentally hijacking your question... Sorry. @Rich_Laue unfortunately the settings are on but the lights are off. I will call Fitbit support. Thanks for the tips.
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‎11-08-2016 05:56

In response to MSC-C4

‎11-08-2016 05:56

Update: In case it is helpful for others who experience the same problem, the magic number was three resets. I never did have to call Fitbit support because I did a third re-boot (press and hold left button and bottom right until you get Fitbit logo) and the problem has not resurfaced for 4 days now.

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