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Heart rate and battery issues

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‎06-04-2018 11:50 - last edited on ‎06-06-2018 07:00 by Moderator Alum

‎06-04-2018 11:50 - last edited on ‎06-06-2018 07:00 by Moderator Alum

The heart rate monitoring stopped working on my Blaze, then I could only access the time. I have tried to reset 4-5 times this works for about 30 sec then all goes wrong again. Now the battery has gone flat and it will not recharge the screen just stays black.

 

Can anyone help?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎06-04-2018 12:20

‎06-04-2018 12:20

Since restart is not working contact support. Link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-06-2018 07:02 - last edited on ‎11-08-2025 10:38 by Fitbit Moderator

‎06-06-2018 07:02 - last edited on ‎11-08-2025 10:38 by Fitbit Moderator

A warm welcome to the Community @Jeb123 and @WendyB thanks for stopping by.

I appreciate the efforts in trying to fix the issue you are experiencing. Since that troubleshoot didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-06-2018 09:14

In response to AlejandraFitbit

‎06-06-2018 09:14

Hi thanks for your help

Sent from my iPhone
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