help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2017 07:02 - last edited on ‎07-28-2017 06:15 by Fitbit Moderator

‎07-27-2017 07:02 - last edited on ‎07-28-2017 06:15 by Fitbit Moderator

All my other aspects of the blaze are working perfectly except the heart rate monitor is not working at all. Any suggestions? 

Best Answer
0 Votes
3 REPLIES 3

‎07-27-2017 07:17 - edited ‎07-27-2017 07:18

‎07-27-2017 07:17 - edited ‎07-27-2017 07:18

I am having the same issue.  Try restarting your tracker by pressing the left button and the bottom right button together for a few seconds and the tracker should restart and you will see the Fitbit symbol re sync and see if that helps.   For the past 3 days my HR is gone and then it comes back and stops again.   You may also what to try and change the settings on the app from AUTO to ON and all day sync.  it is currently working on the ON setting.    There has been a lot a issue with the HR not working correctly and I am hoping Fitbit can fix the problem.

Best Answer

‎07-27-2017 13:10

In response to Butterflywings

‎07-27-2017 13:10

You may also check your setting right on the Blaze, from its settings menu

Best Answer

‎07-28-2017 05:50

‎07-28-2017 05:50

It's great to welcome you @Jpayne05. @Butterflywings and @Rich_Laue thanks for stopping by.

 

As recommend you can restart your Blaze and leave the heart rate option in on or auto. In this post, you will find some things that might be affecting this reading and some tips to improve it. Also here, our friend @FerdinandFitbit is giving some tips to correctly wear your Blaze. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer