Heart rate not working

[JaneSue]

My heart rate is not recorded on auto, and even when it is “on” it records sparingly, then doesn’t export to the app. The green lights are flashing and I have reset the Fitbit several times. 

[WendyB]

Since you have restarted it several times

I would  Contact Support.

http://help.fitbit.com/?cu=1

[AlejandraFitbit]

Welcome to the Forums @JaneSue, thanks for troubleshooting this by yourself and @WendyB for stopping by.

I would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for the heart rate issue you are experiencing?

Hope to hear from you soon. 

[JaneSue]

Unfortunatly I was not offered a solution as the warrentity had expired. This was very frusterating, as I do not want to purchase a new fitbit when I did absoluty nothing to break the one I have and it was completly a product error.

[TheCyberKnight]

By "does not record" do you mean there is no data or that the HR is not realistic?

Does the graph show a discontinuous line?

[AlejandraFitbit]

Thanks for the update @JaneSue and for stopping by @TheCyberKnight.

I would like to know if you have tried the instructions provided in this post? If you haven't, I recommend taking a look at it and follow the tips provided there.

I hope this helps, let me know the outcome. 

[JaneSue]

It doesnt record on the app, but on the fit bit it always says it is 70 (even when I am not wearing it ) and sometimes will randomly spike 

[JaneSue]

I have tried all the trouble shooting processes but nothing has worked unfortunately.