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Heart rate not working

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‎01-30-2017 23:26

‎01-30-2017 23:26

I recently purchased a Fitbit blaze (yesterday) it's fully charged and synced up to my phone but it isn't showing me my heart rate also the LEDs aren't lighting up. I have switched the heart rate on in settings and still nothing just wondering if anyone could shed some light on this?  Thanks in advance

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‎01-31-2017 08:37

‎01-31-2017 08:37

Hello, my friend @COwen!Cat Very Happy Hmm... this is very weird, but it happened once to one of my friends, what worked for him was to restart it a couple of times and then change the HR settings from Off to On and then sync. 

 

This should get you back on track, let me know please! Man Tongue 

Solange | Community Moderator, Fitbit
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