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Heart rate not working

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‎03-09-2018 05:59

‎03-09-2018 05:59

Heart rate not showing on my blaze just showing - - tried resetting it and made sure it’s turn on.. still not working any suggestions 

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4 REPLIES 4

‎03-09-2018 09:29

‎03-09-2018 09:29

Sometimes doing the restart 3 times in a row helps

 

If it does not then Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-12-2018 08:22

‎03-12-2018 08:22

A warm welcome to the Community @MDoolz and @WendyB thanks for stopping by.

 

I appreciate the efforts in trying to fix this issue and would like to know if you followed our friend's recommendation and contacted support, have they offer you a solution for this?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-12-2018 08:55

In response to AlejandraFitbit

‎03-12-2018 08:55

Hi..
I was speaking to live chat Friday and they were unable to fix the problem..They informed me I will receive an email from the support team to try help with the problem but have yet to hear anything..

Sent from my iPhone
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‎03-12-2018 08:58

In response to AlejandraFitbit

‎03-12-2018 08:58

Hi 

I’ve been on to the support team but unfortunately they were unable to fix the problem..I’ve been told I will receive an email from a different team to help fix the issue but as of yet I haven’t heard anything...Still no heart rate showing on Fitbit..

 

 

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