Heart rate sensor not working

[mnbatch]

Does the heart rate monitoring shut down when the battery levels reaches one third to one half or was this a fluke? In reading the forum, while trying to fully drain the battery, I did the reset and the "green lights started flashing again. This is with a flashing battery with one red line (again, as I try to fully drain the battery).

I've been running 3 days (until now) twice, without heart monitoring before charging, so again, refer back to the initial question, and if so, does one just reset until battery is depleted, charge the battery, then repeat the process? Either way, the problem has, at least, a temporary fix if the heart rate monitoring stops at one half to one third batter power.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @mnbatch.

Thanks for troubleshooting this by yourself. Regarding to your question, my Blaze have reached 15% of battery and during  that time the heart rate works properly. If you are having issues with registering your heart rate, I recommend taking a look at this post and follow the instructions provided there.

Let me know the outcome. 

[mnbatch]

Hi again,

I'm not having trouble with erratic heart rate, the green lights stop flashing.

I'll check it on the next battery draw down at around that 15% - 35% and if recurring I'll respond to you directly.

[AlejandraFitbit]

Sure @mnbatch, you can try the steps provided and test your tracker. If you keep having this issue, let me know. Also, please check that your heart rate settings are on "Auto" or "On".

Hope to hear from you soon. 

[mnbatch]

Thanks, yep the heart rate monitoring is and has been on “auto”. Should it be “on” or is “auto” good enough?

Moderator edit: personal info removed

[AlejandraFitbit]

Thanks for the information @mnbatch. Since the troubleshoot provided didn't work and your heart rate option is "On" or "Auto", I recommend keeping an eye on your inbox for further instructions.

Catch you later.