help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heartrate stopped working and battery issues

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-21-2017 17:46

‎12-21-2017 17:46

Fitbit blaze stopped tracking heart rate even though both green lights are blinking. Battery also stopped holding charge for more than a day. This started on 12/19 or 12/20 when my iphone app was updated. I’ve done reboot as well as shutdown. Even changed heart monitor to On instead of Auto. Don’t know if actually related to the recent update or coincidence. Fitbit was purchased Sept 2016 so probably out of warranty. Anyone else experiencing thus issue?

Best Answer
1 BEST ANSWER

Accepted Solutions

‎12-21-2017 18:46

‎12-21-2017 18:46

Yes, there are a number of us with this issue. Mine stopped 11/8 also about 1 month out of warranty.  I have tried all fixes fitbit has suggested to no avail. They intermittently make suggestions and then don't respond

 It's very frustrating. I'm not sure what to do next, but they have not been helpful  so far. 

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎12-21-2017 18:46

‎12-21-2017 18:46

Yes, there are a number of us with this issue. Mine stopped 11/8 also about 1 month out of warranty.  I have tried all fixes fitbit has suggested to no avail. They intermittently make suggestions and then don't respond

 It's very frustrating. I'm not sure what to do next, but they have not been helpful  so far. 

Best Answer
0 Votes

‎12-22-2017 15:51

In response to Blazewithipodna

‎12-22-2017 15:51

Ah yes I see that message thread thank you! That is really discouraging. I will most likely not continue buying Fitbit. 

Best Answer
0 Votes