Help! My Blaze no longer syncs with my android

[kkdee]

Dear Fitbit, 

I went overseas on 10 th Feb _ 17 th Feb and did not take my Blaze Fitbit for security and it went flat. Since returning home I have recharged it fully but it will no longer sync with my app. I deleted the App, reinstalled and have followed all the prompts repeatedly with no effect.

I am at my wits' end...help!!

As it was a gift from the family at Christmas, I cannot ask them for help and my Personal Trainer looked at it for me and gave up also after an hour of trying various remedies. The watch is counting my steps but  not much good without a daily record. In other words, the weekly Fitbit reports are now useless to me atm.  I love my Fitbit and have used it to loose 20 kgs but this is very disheartening.

[ct-7567]

Hi @kkdee

have you tried to restart your Fitbit that might help and if that doesn't work contact Fitbit support 

[Rich_Laue · Accepted solution]

On the Blaze, lets go to settings, tap, scroll to shutdown,  tap and confirm.

Also please update the app if need be, do a shutdown of the phone. If it still doesn't work then temove the tracker from the phones Bluetooth settings screen, and then try a sync.

If you need more help then please help us by letting us know what phone your using.

[kkdee]

Thankyou for your response and your advice. I have done both your
suggestions repeatedly over the last week or more with no success which is
why I am so frustrated. You are very kind to try to help me.

Fitbit's response is to :-


1. Turn your tracker off and back on using the instructions in How do I
restart my tracker?

2. Try the setup process again.
3. If you can't set up after a restart, reboot your mobile device (turn
it off and then back on).
4. Try setting up your tracker again.

When I click on that link it takes me to a site called Salesforce and there
is no way to set up an account and my Fitbit log in does not work so "How
do I restart my tracker?" !! I will not find out, it seems!


Karna Keats
doTerra Wellness Advocate

Email: karen.keats@gmail.com
https://www.facebook.com/KKDee-Essential-Oils-495583833900199

[kkdee]

You are a genius- it finally worked - thankyou so much xx YEAH!!!! Way to
go!
Karna Keats
doTerra Wellness Advocate

Email: karen.keats@gmail.com
https://www.facebook.com/KKDee-Essential-Oils-495583833900199