help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help !! My account name has been changed .

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-01-2017 20:23

‎12-01-2017 20:23

My account name seems to have been changed / hacked!! How can I fix this ? 

Best Answer
0 Votes
2 REPLIES 2

‎12-01-2017 20:31 - edited ‎12-01-2017 20:33

‎12-01-2017 20:31 - edited ‎12-01-2017 20:33

Please contact support

http://help.fitbit.com/?cu=1

 

I also flagged your post for a moderator to look at

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎12-02-2017 12:45

In response to WendyB

‎12-02-2017 12:45

@SunsetRunner I'm sorry to hear this, I created a case for you and someone from our security team will be reaching out shortly. You may also be interested in this article: Can someone take over my account? 

 

@WendyB Thanks for calling this out! 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer