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S7 notifications not syncing

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‎11-30-2017 18:51

‎11-30-2017 18:51

I updated my phone recently, and since then the notifications are not working.   If I install the app and reinstall, it will work momentarily.   It seems to be a problem with the s8 from what I have read.  I'm assuming because of the software update it is no longer working. I have had my blaze for over a year and rely on the notifications for work and family.  I have never had a problem until now. 

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‎12-02-2017 14:24

‎12-02-2017 14:24

It's great to have you here @Jarivers1982! Thanks for the troubleshooting that you've tried. I would like you to try this procedure My Fitbit device isn't receiving notifications from my phone. Also, please confirm which mobile device you're using. 

 

Regarding the issue notification with Samsung S8, After the investigation on our end, it looks like Samsung will need to release an update to have this resolved. You can check the main thread here. 

 

Hope this helps! Keep me posted. 

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