help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help!! My tracker will not sync or update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2017 00:32 - last edited on ‎04-23-2017 04:23 by Fitbit Moderator

‎04-23-2017 00:32 - last edited on ‎04-23-2017 04:23 by Fitbit Moderator

 

My tracker is fully charged, as well as my iOS device and it will not sync or update. It is showing that it is 9:19 Jan 2. I have followed all of the help articles with no luck. Anyone have any ideas what could be wrong?

 

 

Moderator edit: format

Best Answer
0 Votes
2 REPLIES 2

‎04-23-2017 20:43

‎04-23-2017 20:43

If you try and sign out of your account and resetting your phone it should work but...before you sign back in you should plug in your Fitbit device and hold the button until it shuts off. Once it starts back up log back into your account and it should sync making you be able to update your tracker

Best Answer
0 Votes

‎04-23-2017 23:33

In response to Bazinga423

‎04-23-2017 23:33

THANK YOU I WILL TRY THIS!

Best Answer
0 Votes