Help with connection please!

[EMS_13]

I just got a new phone today and I'm having trouble with my Fitbit now...I had an iPhone and now have a Samsung...I downloaded the Fitbit app and the device of course showed up since it is linked with my account. I went to my blue tooth phone settings to add the Blaze to my new phone and it says that 'Blaze rejects the sync" then when I go into the Fitbit app to remove the device and try and re-add it , it tells me I can not remove it because it is syncing...but it can't sync due to not being connected to my phone...so I'm stuck, does anyone have any tips.

[Kmransom123]

@EMS_13  Make sure you have removed the Blaze from your iPhone if you still have it.  Especially from the bluetooth settings - if you have your Iphone nearby and on, it may be interfering with trying to connect to your new phone.

Maybe that will help~

[Rich_Laue]

I agree with @Kmransom123 if your old phone is still around and turned on, you want to remove the tracker from its Bluetooth settings screen. 

As for setting up the new phone @EMS_13 you where doing good, until you you thought you needed to pair the tracker. Pairing of the tracker must be done, if it is needed, by the app.

The reason you could not remove it is because when you logged into the app, you finished the setup process on the new phone, The app then started syncing the tracker.

Now if you did remove thr tracker, you will need to set it up to your account, so that the app will know what tracker to pair up to the phon. Since it was already setup the app knew what to pair.

[EMS_13]

I don't have the iPhone anymore I had to trade it in 


Sent from my Verizon, Samsung Galaxy smartphone

[Rich_Laue]

Then as i mentioned above, you don't have to worry about removing. This would only need to be done if the phone was opertaional and within 30 feet.

Is the new phone syncing the tracker?