Home button not working

[redmod63]

my single button to get back to main screen wont work. I've cleaned it and pushed on it and i cant get back to watch face.

Moderator edit: Subject for clarity

[SunsetRunner]

Wonderful troubleshooting @redmod63

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[AlejandraFitbit]

Welcome to the Community @redmod63 and @SunsetRunner thanks for stopping by!  Please confirm that you removed dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

If these steps don't work, feel free to contact our support team. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[redmod63]

My back button quit working and now my heart rate has quit too and I can not reset my blaze as long as the back button doesn't work

[jmattwood · Accepted solution]

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@redmod63 wrote:
My back button quit working and now my heart rate has quit too and I can not reset my blaze as long as the back button doesn't work

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You can shut it down from the settings menu ("Shutdown") and subsequently turn it back on using either of the buttons on the right.

[redmod63]

shutting it off fixed the heart rate issue,when i turned it back on it started working.the back button issue i have not been able to correct,so i called fitbit and after 5 min. they are sending me a new one.fit bit is awesome!

[SunsetRunner]

Splendiferous @redmod63

# The most awesome community

[bilreid70]

Same issue. Shutdown did not solve my issue. Restarting it did not work either. 

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@jmattwood wrote:

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@redmod63 wrote:
My back button quit working and now my heart rate has quit too and I can not reset my blaze as long as the back button doesn't work

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You can shut it down from the settings menu ("Shutdown") and subsequently turn it back on using either of the buttons on the right.

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[AlejandraFitbit]

It's great to see you around @bilreid70 and thanks for troubleshooting this by yourself. Have you tried to follow the instructions provided in my previous post? If you haven't, I recommend following those tips.

Let me know the outcome. 

[SunsetRunner]

I tried this and the buttons still don't work. 

[AlejandraFitbit]

Hey @SunsetRunner, thanks for your participation in the Community.

Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our Support Team for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Catch you later. 

[bbullrich]

I tried all these steps and my left button still does not work.

[LizFriedli]

I’m having the same problem! I’m extremely frustrated because I got mine as a gift less than 6 months ago! I take great care of my Fitbit and have never done anything to make it this way! I’ve tried restarting multiple times (by clicking both the home button and two buttons on the side) and the shutdown option from settings. Neither techniques have worked to make my home button work again. I’m very frustrated and would like an answer too 

[Shamluck]

Not worth the effort. Tossed it in trash bought a garmin. 

[TxEngr]

**ahem**.  F'ing great.  I did a 'shutdown' and now can't get my Fitbit Versa to restart. Seems the only way to restart is to use the back button and bottom buttom, but that won't work because the back button won't work.  I guess it's trash now.  This is my second (and probably last) fitbit.  Neither one lasted a full year.

[phatbitzr]

They said to sweat as much as you want onto the Blaze because it can take it, but quite a few Blaze's buttons died on me when some rain on it while it is on my wrist.  Its either the left button, lower right button.  Made it a real pain to operate.  I had to change clock face if I accidentally go into a screen that requires physically pushing the back button.  The home button works to power up the blaze, but after it is on, the same button doesn't work..go figure.

[jhunsnow]

I have the same problem with the back button. What did you do? 

[Uryen]

Specsavers lens cleaner solved my jammed button instantly.