03-31-2017 13:01
03-31-2017 13:01
Blaze watch showing 5/7 and Phone Fitbit App showing 4/7 after syncing, same yesterday was off...
04-03-2017 04:07
04-03-2017 04:07
It's great to see you around @Robhuff46 and thanks for bringing this to our attention. Our team is aware of this inconvenience and is hard working in trying to fix it. Your patience will be much appreciated.
Catch you later.
06-05-2017 20:30 - edited 06-05-2017 20:31
06-05-2017 20:30 - edited 06-05-2017 20:31
I have been in contact with fitbit on this issue (a few months ago) with my Charge 2. I was assured that fitbit was working on the problem with inconsistencies between the active hours on the app and the tracker. Mine continues to be a problem I was told that I would hear back, and I am guessing that this is not as high a priority for fitbit as other problems. But this is a key to those of us who rely on the fitbit to get the data right as a motivating source. The motivation is why I love the fitbit. Please solve this soon.
06-11-2017 05:10
06-11-2017 05:10
Great to see you around @tnarro and thanks for the update about this inconvenience. I know that it is important to fix. In the meantime, could you please check if your Fitbit app is updated by following @MarreFitbit's instructions in the How do I update the Fitbit app for iOS? post?
Catch you later.