How do I charge my Blaze?

[samb629]

I have just got my Blaze and trying to charge for the first time. The symbol comes on with the set up web address. However, can't see if it is charging and when I unplug it isn't coming on. I am unable to sync it as I can't get the watch on. I have tried plugging USB into computer and also an adapter in plug socket. Can anyone help?

Moderator edit: subject for clarity

[WendyB]

You will not see anything until its set up. So charge it for at least 2 hours then set it up using this article

http://help.fitbit.com/articles/en_US/Help_article/1873

If you have trouble see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

[WendyB]

Forgot the Start page is to make sure you download the app for phone  or the software for the computer to what ever you  are setting it up on

https://www.fitbit.com/start

[N8teGee]

You should be able to sync/setup whilst it's in the charger and on the start screen. As @WendyB said, just download the app to your phone and then go to set up device and choose Blaze, it should see the Blaze and go through the setup process. 

[samb629]

Unfortunately not. I already have a charge 2 but when I try to set up the
blaze it won't let me as when holding the button on the blaze the screen
stays black.

[AlejandraFitbit]

A warm welcome to the Community @samb629, @WendyB and @N8teGee thanks for stopping by.

If you are having issues pairing your Blaze, I recommend checking if you are properly charging it by taking a look at the How do I charge my Fitbit device? article.

Once you fully charged your tracker, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I know these steps were already provided to you, but maybe there's a step you haven't tried yet.

Let me know the outcome. 

[samb629]

Thanks for the advice. We have established that there is a fault with this tracker so it is going back and hopefully have better luck with my replacement 😀

[AlejandraFitbit]

Thanks for the update @samb629, I am glad to hear that you will be receiving a replacement tracker. At the moment of receiving it, you can follow the instructions provided in the previous posts in order to set it up.

Keep the stepping up!