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How to clear previous data from Blaze?

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‎01-05-2018 21:36 - last edited on ‎01-08-2018 06:34 by Moderator Alum

‎01-05-2018 21:36 - last edited on ‎01-08-2018 06:34 by Moderator Alum

I bought the Fitbit Blaze from some one and well was wondering if anyone knows how to clear the data off completely shutting it off does nothing?

 

 

Moderator edit: subject for clarity

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‎01-08-2018 06:38

‎01-08-2018 06:38

A warm welcome to the Community @LARRy89.

 

I would like to know if you are seeing the previous owner information directly in the Blaze or your Dashboard? Keep in mind that once you pair the tracker to your account, you shouldn't see the previous owner data.

 

Have you paired the Blaze? If you haven't, I recommend doing the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-19-2018 20:10

In response to AlejandraFitbit

‎11-19-2018 20:10

I have the same problem.  I have paired and synched my Blaze to my Android (7.1.1) phone, and I still have data from the previous owner.  I'd like to start fresh with my own.  Thanks!

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