How to get a refund, if bought it from Argos?

[JonSnow123]

Hi all. Purchased a Fitbit blaze from Argos. Got told 30 day returns guaranteed aslong as the product ain't damaged. I didn't even have it a day before I realised that the Fitbit didn't suit me for my fitness needs so next day tried to return it to be told I can't because I've turned the watch on. I do believe that there is no factory reset button on the blaze. So was wondering is there actually any way I could get a refund through Fitbit itself ( I no I didn't purchase directly from ) or Argos for any reason what so ever. Thanks. 

Moderator edit: Updated subject for clarity 

[SteveH]

I think this is going to be a problem.

Fitbit's warranty terms are at www.fitbit.com/returns

If you had bought direct from fitbit then you would have had 45 days to return it for a refund if you were not happy with it. However, if you buy it elsewhere then the warranty offers a replacement should it be defective but does not offer a refund option.

I think your only option would be to try Argos again. 

PS you're right in that there is no factory reset option. However, the stats on the Blaze do reset at midnight each night so I'm not sure how they tell it's been used.

[JonSnow123]

Yeah I was thinking the only way would to be through argos. They said when I tried returning it that because it has been turned on it's been used and because they can't reset it to factory that it's basically unsellable. So looks like the only way to refund is if there's a fault. So my only fault that I could say would be the heart rate monitor sometimes doesn't pick my heart up when working out. 

[Rich_Laue]

The final say would be from Fitbit, have you contacted them at contact.fitbit.com 

The community is full of fellow Fitbit users. 

[Kota117]

I had purchased the Alta HR, I decided it was not for me. I have written several times to Fitbit support (who are great) I told them that i wanted to return/exchange it but I was not sure of Kohl's return policy. They has written back saying it i can return/exchange it to them if Kohl's gave me a hard time.

I would contact support. I have had a few fitbits for about the last 4 years and have contacted the customer service many of times and they are always helpful.

[Lyndsayanb]

Hi Argos have refused to refund me for a fit bit that was given as a gift even though I've merely charged it and tried it on. I have all the original packaging etc for the present and was only bought a week ago. Do you think Fitbit will give me a refund directly? Thanks

[Rich_Laue]

You will need to ask Fitbit @Lyndsayanb .

[ajb75]

Tell em it doesn't track sleep.

My doesn't. And it's going back.

[AlejandraFitbit]

A warm welcome to the Community @Lyndsayanb, @Rich_Laue and @ajb75 thanks for stopping by.

Could you be more specific about the issue you are experiencing with your Blaze and which troubleshoot have you tried so far?

Hope to hear from you soon. 

[N8teGee]

If I were you I would just try a different Argos store, they might not even ask if it's been used, obviously that's up to you if you tell them it has or hasn't though. Alternatively you could always contact Argos's head office and see what they have to say about it.

I know this is a long time ago but I once returned a Charge HR to Argos. I couldn't even turn it off, so the green LEDs were flashing when the girl opened the box. She did mention it was on and spent some time trying to turn it off, but she did still accept the return after she failed. 

[JudithMarie]

My Blaze started having problems 3 weeks after I purchased it from Kohl's. The problem was fixed. Then they did an update in February and now the sleep stages won't work and everything else is slowly dying. Fitbit said they couldn't exchange it because the problems are "optimization issues" . That's just BAD customer service! Especially since it's an issue for a lot of Blaze owners. It's not like I'm the only one. I hope you have a better chance getting a refund from them than I did getting an exchange!

[Rich_Laue]

Where are these lots of blaze users having problems. 

[Marylou5]

 Hi I purchased fitbit versa from Argos just over a month ago. I've persisted with it. It doesn't pick up my sleep pattern also my runs quiet often are short and I find that frustrating  Because I have worn it Argos won't take back. I have my box receipt will fitbit help with refund        Thanks .