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I can't delete unearned badges

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‎07-03-2018 23:22 - edited ‎07-03-2018 23:39

‎07-03-2018 23:22 - edited ‎07-03-2018 23:39

It's only been 20 mins into today so far, fitbit was showing that I had walked 400k+ steps, there's no way I've walked that many steps. I do have Mobile Track on, guessing that messed things up. These steps don't show as an activity, so I can't delete it. I now have a bunch of badges that I haven't earned.

 

Now it's showing 9, but badges are still there. 

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1 BEST ANSWER

Accepted Solutions

‎07-04-2018 00:14

‎07-04-2018 00:14

Deleting badges is not something we, as users, can do but customer support will be able to help you out. You can contact them via: contact.fitbit.com

 

View best answer in original post

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3 REPLIES 3

‎07-04-2018 00:14

‎07-04-2018 00:14

Deleting badges is not something we, as users, can do but customer support will be able to help you out. You can contact them via: contact.fitbit.com

 

Best Answer

‎07-09-2018 10:09

‎07-09-2018 10:09

Great to see new faces @MarcoFarrier, welcome and @SteveH thanks for the input.

 

I am glad to see here that our friend replied your inquiry. If there is anything else we can do for you, let us know.

 

Keep the stepping up. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-11-2018 14:39

In response to SteveH

‎07-11-2018 14:39

I contacted support today. They are not able to delete unearned erroneous badges. I was advised to delete my account and create a new one. Seems like the workaround would take a few days though.

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