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Incorrect time on device

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‎02-07-2020 13:12 - last edited on ‎02-11-2020 16:57 by Fitbit Moderator

‎02-07-2020 13:12 - last edited on ‎02-11-2020 16:57 by Fitbit Moderator

Blaze wont hold the right time.. Keep resetting but get off .. It charges fine.. Everything else works god but the Clock time

How can we resolve this?

 

Moderator edit: Subject for clarity 

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‎02-11-2020 16:56

‎02-11-2020 16:56

Hello @Tashnix65, welcome to the Community Forums! Sorry for the delayed reply.

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Blaze it should display the correct time, or the one that's on your mobile device. 

 

This may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted.

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