Is Fitbit Blaze being discontinued?

[meghanamanda]

I read that the blaze being discontinued, is this true? If so I am seriously unhappy. I just got my blaze in January and I’d have waited if I knew it was being discontinued/replaces. 😡

Moderator edit: subject for clarity

[J-flex]

In my ongoing emails with Fitbit support due to ongoing issues of various features not working on my Blaze, I point blank asked if the Blaze was being discontinued and they did confirm that it was.  They will not fix any of the current issues I have with my Blaze and they were more the happy to tell me which new model I should purchase 

[Zuniga_25_WX]

That does not answer the question

[J-flex]

@Zuniga_25_WX   What was your question?

[SunsetRunner]

I don't want to either. I just got mine 2 days ago??? Maybe I'll send it back!!

[SunsetRunner]

I just bought it from QVC like a week ago?? Looks like it's getting returned!! You failed to mention that while on air. That's so deceptive.

[J-flex]

Take a look at the FItbit website and look at their store/products that they currently are selling.  The Blaze is no longer listed.  If stores are selling this product they may/not be aware it’s discontinued or they want of sell it to get rid of their inventory.   When Fitbit introduced their two latest watches they failed to mention they were discontinuing the Blaze.  It’s not uncommon for companies to discontinue a certain product in preparation for a newer one.  However, I fault Fitbit for continuously telling me that they were aware of the problems I had with my Blaze and that their ‘engineers’ were working on correcting those issues.   Those issues were never corrected and I firmly believe that they never will be.  So, I have a Blaze watch which accurately provides the date, day & time.  It also fairly accurately provides the steps, miles and floors I’ve completed in a day.  All other features don’t work.   Will I buy a new FitBit product?   I’m not inclined to do so based on their inability to provide customer service and support to fix issues related to their products.  I do like the challenge features that Fitbit introduced, despite some of the flaws with those.

Just for curiosity I checked their online product section.  They reduced the price on some of their current watches.  Will they be fazing out these too?

Moderator edit: merged reply

[Invited1]

Why is the blaze being discontinued? I love this watch and I was under the impression that it was a popular watch. Please consider keeping this watch in your collection Fitbit.

I agree. This was an investment for me, that I purchased when it first came out so it also cost me $200 and I’m not going to replace it with the Versa. They could at least provide an update to the blaze watch.

Moderator edit: merged reply

[jase650]

Actually my blaze developed a fault that prevents the back button from working on the menus, but works perfectly well to turn on the tracker...coincidence?

Fitbit offered a discount but I'm not interested in the tacky looking products they are struggling to sell.

The attraction of the blaze was that it looked like a normal watch!

[SunsetRunner]

Me too!  It's been replace once already.  Upon replacement gave me an option to upgrade for 50% off.  I just bought this one why would I give you more money, smh

[Snlong86]

Why doesn't my blaze give me the option to pair under settings anymore?

[SunsetRunner]

I noticed that too it’s inconsistent sometimes it’s there sometimes it’s not

[J-flex]

It’s no surprise.  The Blaze has been discontinued and Fitbit will no longer provides any support for this product.  Their ‘solution’ is for you to spend your hard earned money on one of their latest creations.

[SunsetRunner]

I agree 100% evidenced by the replacement offer of 50% off a new fitbit in the email sent to replace my broken fitbit that I paid close to $200 just in February of this year!

[Omannie57]

I am so fed up with my fitbit having so many problems, I for one have decided to contact the ombudsman.

I have read so many problems people are having with fitbits, its a joke,  you tell us to try this, try that, but nine times out of ten it still does not work.

These are expensive to purchase and do not expect to have all these problems.  Okay, mine might be a couple of years old, I expect it to last longer than this.  Take the battery issue, it's amazing that batteries start to deplete dramatically when new fitbits come out.  Remember Apple's battery issues!!!!!! well, I think this is the same.

My left button does not work anymore despite trying the futile ways you suggest us to try, to no avail.

Does anyone on here, actually get their problems resorted, or do they give up?

I only contacted them once when I noticed the battery was not lasting half as long as it used to, they disagreed with me, so that was that.  No point asking them to sort this one out, as I have read enough complaints to last me a lifetime.  

Does anyone on here actually get their Fitbit Blaze sorted?????? i would love to hear from you

[J-flex]

Or post your comments on various social media sites.  The advantage of that is thousands get to read about the issues.  As long fitbit is contacted directly via email, through these forums, etc, the public will never know of the issues. I’ve posted my dissatisfaction on Twitter multiple times, and the replies as to the number of people experiencing issues with the lack of support from Fitbit has been unbelievable.  Fitbit hates when this info is exposed and made public.  If Fitbit provided great customer service and fixed their problem I’d be more the happy to post that on the social media sites as well, however, so far FitBit hasn’t solved any issues so I haven’t anything positive to post.

[SunsetRunner]

Don’t make the assumption that complaints are only made in this forum, fitbit users are generally tech saavy and most likely use multiple social media accounts and community forums just as you do 

[J-flex]

@SunsetRunner   I’m not the one making assumptions. 

[SunsetRunner]

Whatever 

[Omannie57]

Well said if everyone wrote to the ombudsman they will investigate

[AlejandraFitbit · Accepted solution]

Hello all, I hope you are doing fine.

As mentioned previously, we’ve decided to discontinue selling Blaze on fitbit.com. You can learn more about the rest of the Fitbit family of products including our newest product, Fitbit Versa here. 

Note that we’ll continue to support Blaze from a software standpoint, along with any questions you might have during your use of the product. We apologize for any inconvenience and hope we can continue to provide you with Fitbit devices you love and help you reach your goals. 

Keep the stepping up!