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Is This Really Compatible With Win 10?

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‎10-13-2016 21:12

‎10-13-2016 21:12

Received Blaze few days ago. Would not complete setup, sync, update firmware through any Win 10 Device (phone or PC). Phone support (who were very pleasant!!) spent 45 min. with me going to troubleshooting to no avail. Decided tracker was defective, and they sent a new one out 1st day mail (again, nice customer service!). Tried to set up new one today through Win 10, same exact issues. Thinking no way I can get two defective devices. Setup through my son's Android phone, voila. So at least it is up and running now, but am concerned will I always have to use his phone for further updates and synch? Really need to know if this is trult Win10 compatible.

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‎10-13-2016 21:47

‎10-13-2016 21:47

Hello @willhill,

 

Welcome to the community!

 

While I do remember having some struggles initially pairing my Blaze to my account (had to use the Fitbit dongle, which doesn't come with a Blaze), it's worked fine ever since.  I'll also mention that between my wife and I, we had about 5-6 Fitbits within bluetooth range of the computer when I was trying this, so that would certainly interfere.

 

I have a One, Blaze, Surge, and Charge 2 all paired to one account and I only use Windows 10 (mobile and desktop).  So it all works fine.

 

One caveat, you'll have to uninstall the Fitbit App from your son's phone and delete the bluetooth pairing, otherwise it'll interfere with your syncing.  Now that you have it paired to your account it should sync fine with both your Windows 10 phone or PC.  It should prompt you to pair when it first tries to sync, simply answer "yes" and it'll work from then on.

 

I hope this helps. 

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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