03-04-2018 06:17
03-04-2018 06:17
The start if this week my battery is draining real fast and im charging this twice a day. The green lights stopped blinking so im having to keep shutting it down, which gets annoying!! I charged it again last night put it on this morning again the green lights arnt blinking and again im having to shut it down and restarting it, it worked fine after this about an hour later my wrist felt warm so iv checked it the back light is on tracker but nothing is on the screen the green lights are solid not blinking and the app is syncing to it and showing the battery is red and running low again. Its getting really annoying now and im starting to think its a waste of a £120 Christmas gift iv only had it like just over 2 months. Anyone else having these issues??
03-04-2018 09:18
03-04-2018 09:18
Sounds faulty. But try these steps before contacting Support
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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03-04-2018 10:01
03-04-2018 10:01
Hi, thanks for your reply. I saw those threads the other day about charging it and i tried all of them. But now i have no screen at all i can see anything on it at all .