Issues logging food

[JeffClements]

Hi all,

I'm running iOS 11.4.1 and my Fitbit app just updated. Since it did that, Food items I enter are either disappearing as soon as I enter them, or are appearing as different items than I select in my log. Has anyone else experienced this issue?

Thanks for your help!

Moderator edit: subject for clarity

[Aylea]

Yup!  Me too. 

[Memo80]

verry interesting...starts happening to me too since yesterday evening....searching and finding whey Protein and when i save to add it appears as soja /teriyaki.... and today saving a cappucino but is not saving or adding......

also interesting to know is that when i do the same on my ipad than it works....

but not on my iphone8....i hope fitbit solves that ASAP....otherwise I am thinking to return my purchase....my target was to loose weight, but wont work like that.....

[SteveH]

Keep an eye on the following thread which has the latest updates from fitbit on this bug: https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

[NelaAluwihare]

I am having the same problem. As soon as I add something, it disappears on the food log. Then when the exit out of the app and return to the app it has completely disappeared and removed itself from my calorie intake. 

[SteveH]

@NelaAluwihare yes, that sounds like the same bug. Fitbit will update the main thread linked earlier when there is any news.

[Rozamari]

---

@JeffClements wrote:

Hi all,

im running iOS 11.4.1 and my Fitbit app just updated. Since it did that, Food items I enter are either disappearing as soon as I enter them, or are appearing as different items than I select in my log. Has anyone else experienced this issue?

Thanks for your help! 

---

Most of my breakfast items did stay as entered but the lunch items change to something else. I tried to enter a particular brand of Greek yogurt and it changes to “cod cakes at 350 calories”. The ambrosia apple changes to “organic protein drink mix, chocolate at 691 calories”. It would be funny if I weren’t seriously trying to log my foods. I’ve had a Fitbit since Jan 2015 and I’ve never experienced anything like this.  

[Nelday]

Me too, how can I fix it?

[SteveH]

@Nelday you can log food via fitbit.com as a temporary solution. We need to wait for fitbit to fix the app. See my earlier post for a link to the thread fitbit are updating.

[Rozamari]

I think we need to enter our food choices at Fitbit.com and not on the app. 😬. I hope this issue is fixed soon. 

[Jerry5369]

Same with me, as if this morning

[Superq]

Started happening to me last night when Fitbit updated my Blaze 

[Holeman]

I'm glad that you posted this message. I have been logging my food and calories since November and today's update has really messed up the app. I tried several times but no luck. I've lost 35 pounds using this food log and I am really disappointed that the update was a poor one.

[Nelday]

Thank you
I will

Sent from my iPhone

[SunsetRunner]

Yes but my input comes back in a foreign language 

[AlejandraFitbit]

Hello all,

I hope you are doing fine. As mentioned by our friend, our team was aware of this issue and already resolved it. Food logging service should be restored in the new iOS app, 2.53.1. Please update your Fitbit app and if problems still persist, please comment in the discussion here.

Catch you later. 

[KapilSG]

Food and Water entries have started to disappear once again from today, 13-Oct-2018. Anyone facing the same?