LED Lights not tunring off

[hooknorton]

The green LED lights recently stopped turning off. I don't wear my watch at night (never have been able to get used to the feeling) and keep it beside my bed. The screen will shut off but the LED lights continue to blink and stay on. I know this last for hours because I've woken up in the middle of the night and they are still on. At some point they must shut off before morning but now I've started to pop the device out of the band and turn it face up to reduce the green glare. Any suggestions?

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @hooknorton.

Have you checked if your heart rate is set to "Auto" or "Off"? If you haven't, I recommend swiping to settings and check this.

Let me know the outcome. 

[Sedman]

Same problem. Setting HR to On, Off, or Auto makes no difference. Also tried shutting down and re-booting watch. Lights still stay on, solid green.  What else can I try?

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@AlejandraFitbit wrote:

A warm welcome to the Community @hooknorton.

Have you checked if your heart rate is set to "Auto" or "Off"? If you haven't, I recommend swiping to settings and check this.

Let me know the outcome. 

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[AlejandraFitbit]

It's great to see new faces @Sedman, welcome!

I appreciate all the efforts in trying to fix this. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Isom]

I am having the same problem and have tried the same steps, but the lights remain on continuously. I have reset, let battery die, and nothing has changed. They are often very bright and sometimes flicker.mEverything else works but I want the lights off.

[ZackDawn]

My Fitbit Sense has the same problem. It’s glowing green unblinking. Turning on and off auto HR also doesn’t help.