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Left button unresponsive and blank screen

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‎05-26-2019 22:16 - last edited on ‎05-28-2019 11:23 by Fitbit Moderator

‎05-26-2019 22:16 - last edited on ‎05-28-2019 11:23 by Fitbit Moderator

Today my left button decided to quick working and later on today the screen went black as well, only the backlight is coming on. I have tried to reset it, but since the left button is not responding, I have been unsuccessful in resetting it. Everything else is working fine, HR monitor is working and the app on my iPhone is showing live data and it syncs fine. I’ve tried charging it and still only a blacklight working and not able to reset.

 

Moderator edit: updated subject for clarity

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‎05-28-2019 11:19

‎05-28-2019 11:19

Hi @PandaHenson, it's nice to see a new member around.

 

Thanks for sharing detailed information about your Blaze, as well for trying the restart process.  I've been informed that you already have a case created about this situation. Please keep an eye on your email inbox, you'll get some information about your case.

 

If you need anything else, let me know.

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