help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I keep loosing GPS signal when running

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2019 03:24

‎05-24-2019 03:24

I have a blaze and use the watch when running syncing to my samsung s8 the watch says lets go when connected but about km in i get a buzz on the watch and a red box appears top left hand corner of the watch...the details (mapped route) of the run dose not load to fitbit what can i do to resolve 

Best Answer
0 Votes
1 REPLY 1

‎05-28-2019 11:19

‎05-28-2019 11:19

@Scotty-boy35 It's great to see that you've visited the Fitbit Community! Sorry for the late reply.

 

Let me help you with your GPS recording. Lets start by refreshing the link between your phone and your device by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

After this please follow these instructions to improve the GPS signal reception on your device.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes