help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Logo & Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2017 21:37

‎07-02-2017 21:37

My Fitbit Blaze was working fine until maybe a month ago. Now it randomly goes to the Fitbit logo and wont sync. I've already tried the resets that I have seen in these groups. Does anybody have any other suggestions? I really enjoy my blaze but this random shutdown is becoming a bit much.

Best Answer
0 Votes
3 REPLIES 3

‎07-03-2017 06:03 - last edited on ‎10-30-2025 10:26 by Fitbit Moderator

‎07-03-2017 06:03 - last edited on ‎10-30-2025 10:26 by Fitbit Moderator

Welcome to the Forums @Alex614 and thanks for troubleshooting this by yourself.

Are you seeing the Fitbit logo with a message or just the logo? Is the battery lasting the time it should? In the meantime, please confirm you are doing these steps to restart it:

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎07-03-2017 14:52 - edited ‎07-03-2017 14:57

In response to AlejandraFitbit

‎07-03-2017 14:52 - edited ‎07-03-2017 14:57

Fitbit Logo.jpg

Thank you for you assistance, unfortunately this has not remedied this situation. The Fitbit logo will blink but that is it. I typically place the device on the charges for about a day and the screen will begin to work again for a few hours. After that it will divert back to the Fitbit logo. 

Best Answer
0 Votes

‎07-05-2017 04:16 - last edited on ‎10-30-2025 10:26 by Fitbit Moderator

In response to Alex614

‎07-05-2017 04:16 - last edited on ‎10-30-2025 10:26 by Fitbit Moderator

Thanks for the information and for the attachment @Alex614. Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance. 

See you around. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes