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Long bike road map doesn’t load

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‎05-15-2018 03:57 - last edited on ‎05-16-2018 11:29 by Moderator Alum

‎05-15-2018 03:57 - last edited on ‎05-16-2018 11:29 by Moderator Alum

Hi. I went on a 80 mile bike ride on Saturday but it won’t upload the map or other details to the Fitbit app. It just hangs. I have logged out, restarted my phone but it still won’t load. Anything I can do or is too much data? I have a Blaze watch.  Many thanks

 

Moderator edit: Updated subject for clarity

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‎05-16-2018 11:28

‎05-16-2018 11:28

Hi there @davidgoespop. Great to see you in the Forums! 🙂

 

I'm sorry to hear you're having problems getting your activity info to show correctly.

 

I'm not sure what could be causing this but I would think this is just a one time glitch. For that reason, you could try to give your tracker a restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

After that, try going on a short bike ride again and see if it's all working as usual.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

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