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Loses battery within a few hours

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‎04-17-2018 11:18

‎04-17-2018 11:18

Hey, 

my blaze losses power within a few hours. I’ve tried restarting and cleaning contacts, what else can I do? 

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4 REPLIES 4

‎04-17-2018 12:49

‎04-17-2018 12:49

The only solution FitBit has offered is to contact tech support. If your product is still under warranty, they'll help but if not, they'll only offer a 25% off. The former Blaze watches received an update that has essentially made everyones watches useless and won't hold a charge. This is something FitBit did but will not correct it or offer reasonable solutions for their customers. 

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‎04-24-2018 08:37

In response to mkelly28

‎04-24-2018 08:37

Hello to you all. I got involved around Aug-Sept last year had problem with the step program which it was confirmed then a replacement has been sent. So far been checking with support regarding the battery it has been doing fine. Now I had let completely drain on this last time, which at this time have it charging. I had it charged a week ago Monday morning, and charged it this morning. May I asked in what settings you have been using? Had not tried the GPS system yet, I guess I alway not reached the 10,000 steps every day so have you all been pushing it so to speak? 

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‎04-24-2018 08:43

‎04-24-2018 08:43

Hello if I may make a suggestion it may apply to your situation. When I got the replacement on my tracker I turn everything off, and allow to drain completely. This is what I was asked to do by support. Then charge it up but also do you have the current update for it? If I remember correctly when near the Versa came out another update came for the blaze? 

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‎04-24-2018 19:29

‎04-24-2018 19:29

I got the same problem since last Sunday.

It just suddenly happen and I tried to disconnect it with phone, disable heart rate monitor, it didn't help much...

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