Losing GPS after receiving text

[FredFornicola]

I had my Blaze all set up to track my bike ride today and about 4.86 miles into my ride I received a text. After a while I looked at my watch to see what my speed was I saw that the Blaze had stopped tracking my mileage and speed at 4.86 miles. After what I know is a 20 mile ride (I've done in tons of times) my watch still read the 4.86 miles. The software said that the watch and phone (Samsung S6) hadn't synced in 2 hours (but yet I was receiving texts the whole time) and when I looked at the ride that was downloaded it showed 4.86 miles but the map itself showed the 20 mile route I always take.

I'm not sure if the texts that came in through the gps tracking off somehow or why it said it couldn't sync because if it couldn't sync I imagine I would get any texts???? This is the second time this has happened since I got my Blaze in early June - all other times the Blaze tracked just fine.

Any thoughts????

Thanks

[FerdinandFitbit]

Hey there @FredFornicola. Good to see you in the Community! 🙂

I'm not sure this is a normal behaviour but this should not happen at all. At this point, I would recommend restarting your tracker by pressing and holding the left and lower right buttons for 10-12 seconds. Your tracker will reboot and after that, try to use it again and see if this makes any difference. If  this gets to happen again, let me know!

[FredFornicola]

Thanks for responding. I had tried that and I restarted my phone. This morning they same thing happened. I saw the phone app was not syncing so I shut wifi down and everything linked right up. Maybe I'm wrong but it appears having wifi off when gps is mapping works...for me anyway.

[FerdinandFitbit]

Hey there @FredFornicola.  Thanks for getting back!

Hmmm that's interesting. I hadn't heard of anything like this happening to other users but thank you so much for bringing it up. If you don't use wifi when the GPS is mapping, turning it off will work as a workaround.

Anything else, let me know!