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Losing Steps and Activity

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‎11-26-2017 16:38

‎11-26-2017 16:38

I purchased a new Blaze today.  I "deleted" my HR fitbit.  However, I keep losing steps and active minutes - they resort back to the steps/active minutes I had when I deleted the HR.  Any suggestions - lost over 6000 steps and 60 minutes.

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‎11-30-2017 10:16

‎11-30-2017 10:16

Hi there @tstiles114. Great to see you in the Community Forums! 🙂

 

This sounds very strange... I would recommend logging out of the Fitbit app and logging back in with the same email address and password. If necessary, try to restart your Blaze (by pressing the left and lower right buttons for 10-12 seconds.) and then set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Let me know if this helps.

Ferdin | Community Moderator, Fitbit

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