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Losing steps during syncing

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‎01-28-2018 06:31

‎01-28-2018 06:31

I went on a very long run yesterday and when I looked at my blaze it said I had completed 33550 steps, and equivalent kms. I then synced it to the app and it then reduced my steps to 30800, agsin with equivalent kms. How can this be? Where did those 2500 steps go? It turned out to be the difference between a good steps Day and my best steps day ever!

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6 REPLIES 6

‎01-28-2018 07:33

‎01-28-2018 07:33

I am experiencing a similar issue. My fitbit blaze stated that I walked 10,000 steps yesterday yet the Dashboard says I only walked 4,000 steps. I just purchased the device in late December 2017.

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‎03-01-2018 14:42

‎03-01-2018 14:42

I had the same issue yesterday 2500 steps disappeared on me.... just like that!!! I know how many steps i did but that's not right

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‎03-04-2018 05:10

‎03-04-2018 05:10

It's great to see you around @Debenblue, @Chrys1 and @KrazyKelly welcome to the Community.

 

I would like to know how are you logging your activities? Are you selecting them directly from the tracker, are you manually logging them or are you letting SmartTrack work? Keep in mind that when you manually log an activity like walk or run, your information will decrease, if you are doing this, I recommend deleting those activities that you logged manually.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-04-2018 09:02 - edited ‎03-04-2018 09:04

In response to AlejandraFitbit

‎03-04-2018 09:02 - edited ‎03-04-2018 09:04

I am also having the same problem. It happens when i go to the gym. I’m curious if it’s an incompatibility with the life fitness treadmill. I contacted customer support and was told to reset my blaze and set up as a new device. So I did that and had the same problem at the gym again today.

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‎03-04-2018 12:25

In response to AlejandraFitbit

‎03-04-2018 12:25

I am letting SmartTrack log my activities. I only ever log manual activities if, for example I have had to remove my Blaze because of a water based activity as it is not waterproof.  I don’t let any other apps log activities either. 

Today, following a run, I got a notification that I was 12,067 overachiever. My step goal is 12,500, so that gives a total of 24,567 steps. An hour and about 1000 steps later I had done 23,825 steps - is the Blaze counting backwards!?!

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‎03-05-2018 23:31

In response to AlejandraFitbit

‎03-05-2018 23:31

No i just synced my fitbit to the app and it happened
Regards

Chrisanthy Mihalarias
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