Losing steps/minutes/calories after syncing

[djm25djm25]

Every now and then, I will try and sync my Blaze with my android phone and during the sync, I will lose some steps, floors climbed, minutes active, miles etc.  It will usually only reduce one or two of them and the rest sync normally

This then updates the watch with the lower numbers.

It has happened again tonight.  I had just over 17,000 steps, over 8 miles, 2,200 calories burned, 58 floors and roughly 120 active minutes.  Steps, Miles & Floors synced correctly, but I have dropped down to 1,300 calories and only 12 minutes active.

It only happens once every couple of weeks, but it is so frustrating.  Thinking of just switching to my Garmin as my day to day watch.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @djm25djm25 ! I am sorry for the delayed response. 

I am sorry to hear about the issue you're experiencing with losing your data after syncing your Fitbit Blaze with your Android phone. I totally understand how you are feeling as you're working on your fitness goals and wouldn't want to lose your tracked activity. If you haven't done so, I'd like you to restart your device as described in this help article: How do I restart my Fitbit device? This will refresh your device internally. Please monitor your tracker after that and let me know how it goes.

Please keep me posted!

[snowdums]

I’m having the same issue with my Charge 3 and iPhone. I have restarted my charge 3 at least 3 times today and it’s still having the issue. 
attached screenshots are minutes apart. I had to hit my 8k step goal 4 times before it would stop disappearing! 
first time I hit only on my watch then when it sync’d it took about 100steps away. Hit it a second time with phone in hand then when I forced a sync it took away about 40 of the steps I just watched count up. Hit it a 3rd time and made sure to go beyond only to have it drop AGAIN! 

  

 

[Hitcho754]

i am having the same issues with my iPhone and blaze 

this morning i went from 6000 steps back down to 297 and i just keep losing hundreds of steps all the time i did over twenty thousand yesterday to get to my goal of 7500 minimum

all this after downloading the update yesterday from the app store to "fix some bug fixes" 

it has been happening before with only a few steps lost but now its going haywire 

really not happy 

[snowdums]

Just went to the App Store to post a 1 star review. It’s awash with hate for the latest update and TONS of people having serious issues with syncing and loss of data during sync-ing. Hopefully it gets fixed soon! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hitcho754. It's nice to see you again in our Community Forums, @snowdums. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with missing your steps. @snowdums thank you for providing a screenshoot. I would like to advise that this issue has been reported to our team and we're working to identify a resolution as quickly as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

If you have any questions, feel free to let me know.

[Hitcho754]

Greetings from Perth Western Australia 

thanks nice to hear you're all working on it I gave it the old two button salute a couple of times and it did the reset thing and that has helped a bit 

i'm still losing a few steps but at least now i'm not losing ten thousand steps and having to restart all over again.

wearing me out mate trying to get my 100 points each day for my AIA vitality fitness rewards.

Cheers

[dmmarlowe]

I’m having the same issue. It was happening frequently on my Fitbit Flex, but now I have a brand new Inspire 2 and it happens occasionally. This isn’t normally the situation (I don’t normally change time zones), but this particular instance, I changed time zones, gained an hour, and lost about 100 cal. I have no idea what my steps were before I change the time zone and synced my Fitbit. It does happen though when I am in the same time zone.