Lost Data?

[Danny-P]

Had to log in last night, I'm guessing due to an IOS update. 

Weirdly I have lost half my data, lifetime steps are still there and some badges, however, all friends have disappeared along with the weekly challenge we were doing. 

How do I recover this data? 

Before you ask I only have the one account so I have not logged in on a new one.

[FerdinandFitbit]

Hey there @Danny-P. Welcome to the Community Forums! 🙂

That does sound pretty strange... I'm not sure what would be causing this to happen but I can probably recommend logging out and back in to the app. Once you're back in, see if the rest of the information is there and if it's not, you can try uninstalling and reinstalling the app. See if this helps and if not, let me konw. I'll be happy to take a closer look.

Anything else, I'm here to help!

[Rich_Laue]

@Danny-P, what do you see at these sights?

www.fitbit.com 

Www.fitbit.com/friends

Www.fitbit.com/activities 

[Danny-P]

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@FerdinandFitbit wrote:

Hey there @Danny-P. Welcome to the Community Forums! 🙂

That does sound pretty strange... I'm not sure what would be causing this to happen but I can probably recommend logging out and back in to the app. Once you're back in, see if the rest of the information is there and if it's not, you can try uninstalling and reinstalling the app. See if this helps and if not, let me konw. I'll be happy to take a closer look.

Anything else, I'm here to help!

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I have tried logging out and back in, force reset on IOS and even shutting down completely and logging back in ? 

I'm not sure what else i can try? 

[Danny-P]

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@Rich_Laue wrote:

@Danny-P, what do you see at these sights?

www.fitbit.com 

Www.fitbit.com/friends

Www.fitbit.com/activities 

I can see what looks like a normal dashboard on fitbit.com 

Friends - Can only see 3? should be at least 10 

Activities - Today / Yesterday and a hike from the 23rd June ? 

Very strange.....

My lifetime steps is 778K so im pretty sure im logged in on the right account, as far as i know I only have this account. 

This gets even weirder as if i go to my weekly hustle challenge i appear as 

You and Danny P. 

However Danny P. hasn't or won't sync for 20 hours ? 

[Danny-P]

<img src="https://image.ibb.co/e1eCiw/IMG_2696.png" alt="IMG_2696" border="0">