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Map and battery issues

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‎06-22-2018 09:17 - last edited on ‎06-24-2018 05:45 by Moderator Alum

‎06-22-2018 09:17 - last edited on ‎06-24-2018 05:45 by Moderator Alum

For the past week or more my Fitbit Blaze isn't showing the map from my walk/run. Also, I have noticed the last 3 days then when it do log something in then it's the wrong time and now I have to charge it every second day instead of every three or four days. I've only had the Fitbit Blaze for a month (upgraded from the Fitbit Alta) and having a lot of issues in the past few weeks that I have never had before, it's just so frustrating, soon going to switch to Apple watch.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎06-24-2018 05:54

‎06-24-2018 05:54

A warm welcome to the Community @Valerieh1981.

 

About the map, could you please provide me with a screenshot of  your exercise information and let me know how are you registering it? About the battery, take a look at this post and follow the tips provide there.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-24-2018 06:20

In response to AlejandraFitbit

‎06-24-2018 06:20

Screenshot_2018-06-24-10-39-00-1.png

 

Screenshot_2018-06-24-10-39-24-1.png

 

Screenshot_2018-06-24-10-39-33-1.png

 

The first picture is how it looks now when it finally do log something in, the second picture is how it used to look and finally the third picture is of something out of the normal all together .I don't use elliptical machine and I was asleep at 5:08 am and the other time for 1:43pm my blaze was charging ( I didn't even have it on) I use the fit bit app on my phone to track everything that I do just so that I can controll the music on my fit bit blaze. 

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‎06-25-2018 04:03

In response to Valerieh1981

‎06-25-2018 04:03

Thanks for letting us know about the issue you are experiencing with your map @Valerieh1981, I appreciate the attachments.

 

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-04-2018 06:29

In response to AlejandraFitbit

‎07-04-2018 06:29

Not sure if the issue has been fixed on your end but nothing showing on my dashboard still .I understand that everything has it's glitches, but it's very discouraging on this end to know that I ( and maybe others feel the same) am working so hard but yet I am unable to see any progress that I have been making now in close to a month. 

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