Map not displaying when tracking exercise

[barryg9999]

When tracking an exercise, I view the exercise on my Fitbit app afterwards and the map and other data such as the distance cues are not displaying. This used to work just fine in April but it stopped working. Very frustrating.

Yes, I know that the Blaze does not have a GPS tracker but I always carry my iPhone 7 with me (this is the same exact phone that I've had for the past year). 

This happens both when I initiated tracking from my Blaze and when it is auto-recognized, both of which used to always display the map afters in the map.

Attached is a screenshot of what was displayed after my run last night. For this run, I initiated tracking from my Blaze.

Here is a map from earlier in the year with maps working fine.

Thank you!

[Mlewis148]

I’m having the same issues, it just started doing that for my last 3 runs. Very frustrating. I was using that to track my pace and improvement. I hope this gets fixed soon.

[barryg9999]

Sorry to hear that it's happening to you too but I am glad that it's not just me. Maybe it's from a software update that they (or Apple) did. Does anyone from Fitbit actually read these posts as I posted something similar a few days ago and it is sitting there unanswered.

[barryg9999 · Accepted solution]

Mlewis, recommend that you have a chat session with Fitbit's customer support. They are so helpful resolving this issue for me. The steps for me were (yours may be different)

1. Remove the Blaze Bluetooth connection on the iPhone. This is done from the iPhone under Bluetooth settings

2. Reboot the Fitbit. On the watch itself, go to settings and you'll see an option to shutdown

3. Using the Fitbit app on your iphone, under the account setup in the upper right corner, click "Set Up a Device" to create a new connection to the Blaze (ignore the old Blaze connection that's there) to re-establish a new Bluetooth connection to the iPhone

It should work after this. Good luck.

[MsLadyZ]

I've had the same issue with the Charge2 and now my IONIC.  The customer service rep told me to dusable/unpair Mobile Track in the FITBIT app since Mobile Track does not work with GPS.  You can do this by going to your account in the app (top right rectangle button) and selecting the Mobile Track icon and unpair/disable