Missing Call Notifications After 17.8.301.7 Update

[marcoc84]

Hi,

recently I updated my fitbit blaze with lastest firmware. Great new features but unfortunately I am not getting anymore any call notification. All other notifications are fine such as: messages, whatsapp, calendar and applications. My phone is a Galaxy S5 with android 6.0.1. Android app is also updated.

Is this a known issue? Is there a solution?

Thanks,
Marco

[marcoc84]

Please note that Contacts is set as default call notification and notifications are enabled from the watch.

[marcoc84]

Should I ask for a refund?

[TracyV125]

@marcoc84 maybe this will help you:

1) Make sure call notifications are on and contacts set as default in your Fitbit App.

2) Sync app

3) Restart Blaze

4) Log out of your Fitbit app

5) Restart your phone

6) Log back in to your Fitbit app

This cycle seems to fix my issues.  I'm also using the Android Fitbit app.

[Rich_Laue]

@marcoc84 on the call and text notifacations settings, in the top right is a drop down menu. You find an option to send a test to the tracker, does this eork? 

[marcoc84]

hi Rich notifications test is failing. Anyway, after uninstalling the fitbit app, login and re enable all the notifications permissions. It is now working! Thanks a lot.

Marco

[marcoc84]

it keeps happening, I can't uninstall/install the app every time!

[marcoc84]

After restarting my Blaze I get call notifications coming through but not for long. Usually after a day they will stop.

[marcoc84]

Am I the only with this problem?

[Driver8666]

@marcoc84

Not me. But I have mine off. When I have it on, I get everything. But to get a couple extra seconds from the battery, I have it off. 

[armo]

Hi,no you are not alone. It is happening to me also- Samsung Galaxy s5 too.After doing the reset method it is working now, but time will tell for how long. Test now works aswell

[marcoc84]

What is the reset method? Logout login?

[armo]

The method i used was

turn off tracker/ watch

logout of app on phone

turn on tracker/watch

log back into app on phone

i could then receive  a test notification and call notification

this only lasted overnight though

this is going to be a pain until it is sorted out, but at least it works

The thing that i find strange is the text , whats app ,calender notification all work fine,just the call notification is the issue

[FbBpm]

Hi @marcoc84,

Did you found the solution for this issue?

I'm using the version 17.8.301.8 and I have the same issue.

If I restart the Blaze or receive other notification like "Text Messages", the Call Notification starts working again but not for long time (some hours).

Thanks.

[FbBpm]

Somebody know if this issue was solved?

Thanks.

[armo]

Hi, monew is working fine now,despite the earlier issue



Sent from my Samsung device

[FbBpm]

Hi @armo, thank you for your feedback.

What has changed to be working now?

I know that when I receive an other notification like "Text Messages" the Call notification starts work again but not for long time (some minutes or hours)

I would like understand the solution because I have this issue and I need to solve it.

Thanks again.

[marcoc84]

Hi,

this issue is still not resolved for me.

Occasionally I get call notification, but it is very rare.

Marco

[FbBpm]

I think that all Blazes have this issue, but if we receive during the day a lot of other notifications, we never see the issue, because when we receive other notification the Call notification starts work again.

The Fitbit Team should update the firmware of Blaze in order to solve the issue.

[AlejandraFitbit]

It's great to see you aound @FbBpm, @marcoc84 and @armo thanks for stopping by.

I would like to know if you keep having problems with your texts notifications? If you do, I recommend checking if your phones are on the list of compatible mobile devices, since keep in mind that in order for the tracker to work 100% with your phones, they need to be compatible.

If they are compatible, could you please tell which phone you have, so I can provide some steps to follow?

Hope to hear from you soon.