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Missing Sleep Stage Data for Blaze

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‎04-24-2017 14:17

‎04-24-2017 14:17

I have been able to 'sleep stage' data for the past couple of weeks, which has been terrific - I love this feature. But last night it reverted back to just showing 'sleep pattern'.

 

Is anyone else seeing the same problem? Not sure if this is an FitBit app problem or if the 'sleep stage' data is calculated on the FitBit server?

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‎04-24-2017 17:03

‎04-24-2017 17:03

Not sure if this is much help but it will only show sleep patterns if over 3 hours sleep otherwise it will only show info as per sensitive data which isnt as detailed.  So if you had a break in sleep perhaps thats why.  Apart from that on the fitbit page you can make sure your sleep pattern is showing as normal not sensitive so it should show patterns

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‎04-25-2017 08:51

‎04-25-2017 08:51

I suspect the sleep stages are calculated on a server - so, if you don't see them, there may have been a hiccup on Fitbit's end. I've had it happen a couple times since they introduced the stages. Didn't do any troubleshooting to fix it, and it would be back to normal the next day.

 

If tonight's sleep info is the old one again, might be worthwhile to restart your Blaze and/or contact support to see if there's something else going on.

 

~Lyssa

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