Missing daily Step total On dashboard

[realovell317]

On my dashboard I am occasionally missing a day's total steps i.e. Sat Aug 12 shows nothing but on my blaze shows over 10k steps. This is not the only day missing. Please help

[Rich_Laue]

Hey @realovell317 have you looked at fitbit.com i find the android app doesn't seem to update the display as fast as I'd like.. Logging out/in often helps. 

[realovell317]

I have an iPhone 6s and I am missing a day here and there. e.g. Last Saturday is missing but the days before and after are there plus I have turned my phone off and on numerous times

[FerdinandFitbit · Accepted solution]

Hi there @realovell317. Good to see you in the Community! 🙂

This is a  very strange situation. Previous days should appear logged on your Fitbit dashboard. I would recommend just to make sure, to go to your profile to fitbit.com and see if those days are showing there. If they do show there but they don't appear on your dashboard on your mobile device, I would recommend uninstalling and reinstalling (making sure you sync your tracker first) and see if this make any difference.

Let us know how it goes!

[zipdriv]

Not so rare. Right now I have a weeks total of 43,700 but my dash board shows 37,000. It is frustrating when working a challenge with others. Any idea whats wrong?

[FerdinandFitbit]

Hey there @zipdriv. Great to see you in the Fitbit Community! 🙂

I'd like to know if by any chance you're logging any activity manually or if you're importing data from a different app that you have connected with Fitbit...

Keep in mind that manually logged activities don't count towards challenges so if this is the case, you might want to keep an eye on that.

Let me know if you have more questions.

[Rich_Laue]

@zipdriv, where on your dashboard do you see the 37K of steps?

Is it on the 7 day leaderboard?  If so tyen the number is todays steps plus the last 6 days.