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Missing data from yesterday

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‎09-12-2017 05:47

‎09-12-2017 05:47

I walked my 10,000 steps yesterday and it showed up on my dashboard.  Today those steps are missing.

I updated my app yesterday on my iPhone.  Perhaps that is the problem?

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‎09-12-2017 07:22

‎09-12-2017 07:22

Hi there @Bigguy35! Great to see you in the Fitbit Community Forums! 🙂

 

That's definitely strange and I'm not sure what could have caused this to happen. I'm pretty sure that it wasn't the update.

 

For now, I don't think there will be a way to get those steps back but we can try to prevent this from happening again. For that, I would recommend restarting your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Try it out for the next days and let me know if it keeps failing to sync your steps as it should.

Ferdin | Community Moderator, Fitbit

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