Mobile app - Invalid email or password message

[Anewlucia]

I've used fitbit for years and last night the app required me to log in. When I attempt to, it tells me invalid email address or password even though the credentials logs me in to the site. If I choose the option on the app of forgot  password it tells me there is no network connection.

I've done the following:

     reset the password three times via the site

     Shutdown my blaze

     Rebooted phone multiple times

     Unstalled the app multiple times

I contacted fitbit support and she had me do the following :

     Turn off my auto time update and set phone time to blaze time

     Unstall/reinstall the fitbit

     Then she sent email requesting :

Uninstall the Fitbit app.
2. Force quit recent applications by double-clicking the home button on your phone and swipe left or right to close them. 
3. Unpair Fitbit from Bluetooth settings, and turn off the Bluetooth.
4. Reboot your mobile device.
5. Make sure the option ''Location'' is turned on.
6. Confirm the time on your phone matching the time on your Fitbit:
- Open the Settings app on your Android. 
- Tap "Date and time." 
- Tap "Automatic date and time''.
- Save your time.
7. Turn Bluetooth on and pair your Fitbit.
8. Sign in to your Fitbit app.

I've done it all and still unable to sign on to the mobile app. I finally tried hitting Join on the app and it tells me that the fitbit is down for maintenance. Of course now the blaze won't pair back to Bluetooth because it should be done from within the app not via phon but I can't sign on to the app. 

My husband has the same phone (nexus 6P) and it didn't boot him off the app like it did me by it isn't syncing either. Before I was booted off the app it wouldn't synch properly then it required me to sign in.  

I just don't understand what happened. Why would the app not allow one to login? The Nexus 6P is on the supported list and worked great up until yesterday. What happened? I've emailed my failed results back to support but haven't heard back. I'm hoping someone can shed some light. I'm at a loss. 

[Sarah_NP-PA]

Same problem for me since 11am today. 

I was kicked out of the app and then unable to sign back in. Had a password reset link sent multiple times and never got the email. 

I can sign into the Fitbit website via Facebook or Google, but the app no longer has that feature. Regular email/password sign in is nonfunctional. 

This needs to be fixed asap - or better yet, bring back the FB/Google sign in option to the app!

The app has been generally terrible (mainly sync problems) since the last few updates. I have reinstalled, restarted, resynced, with no improvement. 

[Anewlucia]

I have four devices that I experience the error message on. Yesterday I found that if I turn my wifi off then I can log on to the app. But I still couldn't synch so I tried deleting the blaze to add it back in hopes of finally synching. Well that lead to many hours of trying different  things and another chatter session with fitbit. 

They are researching why all the phones and a Kindle fire receive the error message of invalid email or password. 

Later in the night I tried one more time, turning off the wifi I was finally able to add the blaze and it synced. Unfortunately since that time time I've not been able to synch whether the wifi is on or off. 

My husband has a charge HR and has the same exact problem. 

At first the fitbit CSR felt it was my blaze but after explaining everything and the fact that if wifi is on no one in my home can even log on to the app he is researching further. 

Everything started the day before yesterday. Both my husband and my devices worked perfectly up until there was an update. 

I hope they find the issue soon because I've used fitbit for years and feel naked without it. Buying a new device won't solve my issues since I can't even sign on to the app with wifi on.  

[AlejandraFitbit]

It's great to see you around @Anewlucia and @Sarah_NP-PA.

Thanks for troubleshooting this issue by yourselves. I recommend force stopping the app from the "Applications Manager" in your phone settings and then opening it back up and giving it another try.

Let me know the outcome. 

[satya444]

I am having same issue. Unable to login to mobile app. tried force stopping and reinstalling the app on phone. None of it works. 

[BB42]

Does this happen over wifi as well as cellular?  If only over wifi, does your network use a proxy or VPN to get to the internet?   I had the same issue and it turns out it was due to FitBit blocking my VPN.  

[bham_ron]

I'm having the same problem with my wife's iPhone 5 and her Alta. Nothing seems to make a difference - always the same message on the mobile app. I've got a 5S and have not had the same problems using the app with my Charge. 

Seems like this app is buggy. Fitbit should be doing a better job of supporting it. The problems have been going on over a month!!!

[AltaHR_Kelly]

And it's still not resolved. The same thing is happening today. I'm using the correct email and password, then it tells me they're invalid. Password reset doesn't work, and if I try to join Fitbit it says it's down for maintenance.

[Markus_2018]

Still not working.

Two devices (blaze and my wifes Alta hr).

That is not really satisfying 😞

Hoping for a solution as soon as possible.

Best regards 

Markus

[Blue_Trees]

The root cause for me was that Fitbit must have been blocking communication when I had the PIA VPN application running on my Android phone. In order to fix it, I can either turn off my VPN applicataion or add an exception for the Fitbit app in the VPN application.

I assume that the usage of a VPN application might also prevent the Fitbit app from syncing data with the Fitbit server after logging in, but that's only an assumption.

[Nnebr]

My Fitbit App on my Android 9 phone just logged out by itself and now it doesn't accept my credentials. I can log in on my computer and on my Windows Phone without any problems, but Android cannot. 

I tried to syng with my WP, but the sync doesn't work, even though I can log in. 

I have Charge 2 and Versa connected to my account. 

I have an Ionic connected to another account, and it doesn't sync either. I sync my Ionic on my Windows 10 PC. 

[LindaWindsor]

I am having this problem, too. The app tells me my ID or password is invalid--when I am at home. But when I try to log on elsewhere, I have no problems and can sync my data. Odd. . . The problem started 4 days ago.

[Swimfit76]

I just bought the Fitbit Inspire and got it working on my PC after 2 hours of trial and errors but I cant get it installed on my iphone 11. It keeps telling me that i have entered INVALID FACEBOOK USER DATA

but I know that is not true as my username and password has never changed.

I see many other people have same problem and seem nobody reports a solution. How can Fitbit

survive with a product that fails to even let you get started at least for me on iphone.

I will call Fitbit technical support tomorrow and only hope they have a quick solution or else they will loose me as a customer.